Terms & Conditions

1. About the service

Star Realm is an online multiplayer game service and its supporting website, operated by Star Realm Entertainment (“we”, “us”). The game is free to play. We additionally sell an optional digital product — Cash Points — described in section 3.

This is a fan community project and is not affiliated with, endorsed by, or sponsored by any official rights holder of the Ragnarok Online franchise. We make no claim to trademarks or assets owned by third parties.

2. Eligibility & accounts

• You must be at least 17 years old, or have the consent of a parent or legal guardian who accepts these Terms on your behalf.
• If you are under the age of majority, you may only make a purchase with the permission of the person who owns the payment method.
• You are responsible for keeping your account credentials secure. Activity carried out through your account is treated as yours.
• Provide accurate registration details. A working email address is required so we can reach you about purchases and account security.
• Accounts are personal. Selling, trading, sharing or transferring an account is not permitted.

3. What you are buying

Cash Points is a prepaid virtual currency used inside Star Realm. Buying Cash Points is a purchase of a digital product, not a donation, gift, or investment. Cash Points can be redeemed in-game for:

• Cosmetic items — costumes, appearance effects, and other visual content;
• Convenience features — quality-of-life services such as storage or utility access;
• Other in-game content we make available from time to time.

The catalogue changes as the game develops. What a package contains is shown at the point of purchase, and that description is what you are buying.

Cash Points has no monetary value outside the game, is not legal tender, and is not redeemable for cash by us. Transfers between accounts are possible only where an in-game feature supports it.

4. Prices, payment & delivery

• All prices are shown in IDR (Rp) and include any applicable taxes unless stated otherwise.
• Payments are processed by iPaymu and other licensed payment providers. We do not receive or store your card or banking credentials.
• Your purchase is confirmed when our payment provider notifies us that payment succeeded.
• Delivery is electronic and immediate. Cash Points are credited to the account used at checkout; you claim them in-game with the @CLAIM command.
• Delivery normally completes within minutes. If a confirmed payment is not delivered, contact us (section 14) and we will resolve it.
• You are responsible for selecting the correct account before paying. Tell us promptly if you believe you paid on the wrong account.

5. Refunds & chargebacks

Because Cash Points are delivered instantly, purchases are generally final. Our full policy — including the cases where we do refund, such as failed delivery, duplicate charges, and unauthorised transactions — is set out in the Refund Policy, which forms part of these Terms.

If you believe a charge is wrong, please contact us first. Filing a chargeback without contacting us may result in the account being suspended until the dispute is resolved.

6. Acceptable use

While using the service you agree not to:

• use cheats, bots, automation, macros, or third-party programs that alter or automate gameplay;
• exploit bugs for advantage instead of reporting them;
• harass, threaten, impersonate, or abuse other players or staff;
• attempt to gain unauthorised access to accounts, servers, or infrastructure, or disrupt the service;
• use payment methods you are not authorised to use, or commit payment fraud;
• use the service for money laundering or any unlawful purpose.

Trading in-game items, currency, or accounts outside the features we provide is done entirely at your own risk. We do not facilitate, verify, or mediate such arrangements, and we cannot recover items, currency, or accounts lost through them.

7. Virtual items & ownership

Virtual items, currency, characters, and progress remain part of the service and are licensed to you for personal, non-commercial in-game use. You do not acquire ownership of them. We may modify, rebalance, or discontinue virtual items as part of normal game operation and balancing.

8. Suspension & termination

We may suspend or terminate an account that breaches these Terms, or where required to prevent fraud, abuse, or harm to other players. Where reasonable and lawful we will tell you why and give you an opportunity to respond.

Unused Cash Points on an account terminated for a serious breach — such as cheating or payment fraud — are forfeited and are not refunded. You may close your account at any time by contacting us; unused Cash Points are not refundable on voluntary closure.

9. Service availability

The service is provided on an “as available” basis. We perform maintenance, updates, and occasional emergency work, and we may run seasonal resets or wipes that are announced in advance. We aim to give reasonable notice of planned downtime, but the service may be unavailable without notice.

10. Privacy & data

We collect only what we need to operate the service: your email address, account details, gameplay data, transaction records, and technical data such as IP address for security and fraud prevention. Payment data is handled by our payment providers, not by us. We do not sell your personal data. We retain transaction records for as long as required by law and for accounting purposes. To request access to, correction of, or deletion of your personal data, contact us using section 14.

11. Intellectual property

The Star Realm name, our website, and content we create remain ours. Third-party trademarks and game assets belong to their respective owners and are used within a non-commercial fan project. If you are a rights holder with a concern, contact us and we will respond promptly.

12. Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost progress, lost virtual items, or lost opportunity arising from use of the service. Nothing in these Terms excludes liability that cannot be excluded by law, including your statutory consumer rights. Where liability cannot be excluded, our total liability is limited to the amount you paid us in the six (6) months before the event giving rise to the claim.

13. Changes to these Terms

We may update these Terms as the service evolves or as the law requires. We will post the revised version here with a new effective date, and announce material changes through our website or community channels. Continuing to use the service after a change takes effect means you accept the updated Terms.

14. Governing law & contact

These Terms are governed by the laws of the Republic of Indonesia. We will always try to resolve a dispute with you directly and in good faith before any formal proceedings.

Star Realm Entertainment
Jl. Tomang Raya No. 25
Email: [email protected]
Website: https://starrealm.gg

See also our Contact page for support channels and response times.