Frequently Asked Questions

Create a free account, download the game client from our Downloads page, install it, and log in with your account. The game is free to play — no purchase is required at any point.

Yes. Star Realm is free to download and free to play. Buying Cash Points is entirely optional and only unlocks cosmetic and convenience content.

The client runs on Windows and is lightweight by modern standards — any computer from roughly the last decade will run it. Full details are on the Downloads page.

Use Forgot Password to receive a reset link at your registered email address. If you no longer have access to that inbox, contact us at [email protected] — we will ask you to verify ownership of the account.

You are buying Cash Points — a prepaid virtual currency used inside the game. It is a digital product, delivered to your account electronically. Cash Points are redeemed in-game for cosmetic items (costumes, visual effects), convenience features (quality-of-life services), and other in-game content we offer from time to time.

This is a purchase, not a donation. What a package contains is always shown at checkout before you pay.

Payments are handled by iPaymu and other licensed providers, supporting common Indonesian methods including QRIS, bank transfer / virtual account, and major e-wallets. The available options are shown at checkout.

Delivery is automatic and usually completes within a few minutes of a successful payment. Log in and type @CLAIM in-game to collect your Cash Points.

First, log in and type @CLAIM — most deliveries are simply waiting to be claimed. If the balance still has not arrived after 30 minutes, email [email protected] with your account name, transaction ID, amount, and payment method. We will deliver it or refund you — see the Refund Policy.

Yes, in the situations described in our Refund Policy — including payment taken but not delivered, duplicate charges, and unauthorised transactions. Because delivery is instant, Cash Points that have already been spent are generally non-refundable.

No. Your balance stays on your account and does not expire while the account is in good standing.

Cash Points have no value outside the game and are not redeemable for cash by us. They can be moved between accounts only where an in-game feature supports it.

Yes. Card and banking details are entered directly with our payment provider and are never seen or stored by us. We only receive confirmation that a payment succeeded.

Yes — Cash Points are credited to a specific game account, so you must be logged in and select the correct account before paying.

Yes. A single master account on this website can hold several game accounts, and you switch between them from your dashboard.

Accounts are personal, and we strongly recommend against it. Anything you arrange outside the features we provide is entirely at your own risk — we cannot verify the other party, recover a stolen account, or restore items lost that way, and support is only available to the registered owner.

Use a unique password you do not reuse elsewhere, keep your registered email secure, and never share your credentials. Our staff will never ask for your password.

Email [email protected] from your registered address. We will confirm your identity and delete your personal data, keeping only the transaction records we are legally required to retain. Unused Cash Points are not refunded on voluntary closure.

Cheats, bots, automation, exploiting bugs instead of reporting them, harassment, attempts to break into accounts or servers, and payment fraud. The full list is in section 6 of our Terms & Conditions.

Accounts closed for serious breaches — such as cheating or payment fraud — forfeit any unused Cash Points, and those are not refunded. If you believe a penalty was applied in error, contact us and we will review it.

Any planned wipe or seasonal reset is announced in advance through our website and community channels. We do not wipe without notice.

Please report it through our community channels or by email — see the Contact page. Reporting bugs helps everyone; exploiting them instead does not.