★ SUPPORT

Contact Us

Questions about your account, a payment, or the game? Reach us through any channel below — we read every message.

How to reach us

✉ Email — general & billing

[email protected]

◇ Discord community

Join our Discord

◔ Response time

1–2 business days
Monday–Friday, 09:00–18:00 WIB

Business details

Star Realm Entertainment
Jl. Tomang Raya No. 25
Website: https://starrealm.gg
Email: [email protected]

Getting help faster

Including the right details in your first message usually saves a round trip:

Payment or Top Up problem

Your account name
The transaction / order ID
Date, amount, and payment method used
A screenshot or receipt, if you have one

Paid but nothing arrived? Log in and type @CLAIM first — most deliveries are simply waiting to be claimed. If it still has not arrived after 30 minutes, email us and we will deliver it or refund you. See the Refund Policy.

Account access or security

Your account name and the registered email address
What happens when you try to log in (exact message, if any)
Write in from your registered email address where possible — it helps us verify ownership

Our staff will never ask for your password. Ignore anyone who does, in-game or elsewhere.

Bug report or gameplay issue

Character name, map or feature involved, and roughly when it happened
What you expected, and what happened instead
A screenshot or short clip if you can capture one

Before you write

Many questions are already answered on our FAQ — especially about Cash Points, delivery, and refunds.

FAQ TERMS & CONDITIONS REFUND POLICY